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Student Complaint & Grievance Procedure

Please read and review the following information to learn how to obtain assistance to resolve any difficulty you may experience at Â鶹ӳ»­. Become informed!

To see ALL NVC BOARD POLICIES (BPs) and Administrative Procedures (APs), go to the (click on the Policies tab on the upper right-hand corner; then click on the drop-down arrow to select either the BP or AP. Then select Chapter 5 - Student Services and  select the item that you want).

provide a prompt and equitable means of resolving student grievances. These procedures shall be available to any student who reasonably believes a college decision or action has adversely affected his/her status, rights, or privileges as a student.

Adopted December 1, 2005; Last Revised December 14, 2023

Please contact Dr. Alejandro Guerrero, the Grievance Officer, in the Office of Student Affairs.

Building 1300, Room 1330
Phone: (707) 256-7363
NVCStudentAffairs@napavalley.edu

Most complaints, grievances or disciplinary matters should be resolved at the campus level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are encouraged to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:

  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.

  • To the CCC Chancellor’s Office by completing the if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.

  • To the if your complaint involves unlawful discrimination.

  • Community college students may also file an unlawful complaint with teh Office of Civil Rights of the U.S. Department of Education (OCR). See section  You may file file an electronic complaint form at the following You may also email OCR's or your own signed letter to ocr@ed.gov.

 

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